FAQ:

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General FAQ
Carpet and Upholstery Clean
End of Tenancy clean
Commercial Clean

GENERAL QUESTIONS:

Q. Are you insured?
A. Yes. We carry a full Public Liability cover of £1,000,000.

Q. What happens if I am not entirely satisfied with the service?
If you are not entirely satisfied with results, please inform us within 24 hours and we will re-do it for free.

Q. What if something damaged when my home is being cleaned?
A. Clearly accidents may occur in any human endeavour. However our team approaches every household or office with the highest respect to its contents and we exercise the highest caution and care when carrying out our cleaning task. Should in the course of our work damage may result because of our activity we would bear full responsibility for repairing or renewing the damage that we may have caused.

Q. Do you work during the weekend and on Public and Bank holidays?
A. Yes, we work 7 days a week and during holidays as well. We also do night work when needed at a 20% extra cost.

Q. Do I need to be at home during the cleaning process?
A. You do not have to be at home as long as you provide access to the property.

Q. How do I pay for services?
A. The preferred method of payment is cash or check after the service has been performed.

CARPET AND UPHOLSTERY CLEAN FAQ

Q. What is the difference between eco- and premium carpet cleaning?
A. Eco carpet cleaning is an environmentally safe method for cleaning carpets, upholstery, curtains and mattresses. The cleaning products that are applied are 100% natural, plant-based, non-toxic, and biodegradable. They do not contain harmful ingredients, and are as effective as normal detergents and solvents. However, complete stain removal is not always possible without using chemical treatment. That is why we also offer to apply premium treatment to your carpets, if you wish so.

Q. Is Eco carpet cleaning better then the premium cleaning?
A. We prefer and promote eco-cleaning solutions, since they are green solutions, i.e. environmentally friendly, and safer for human beings and their pets. This is how we understand “better” cleaning. Applying eco-products in cleaning is as effective as the use of standard cleaning products, and will leave your carpets, and upholstery exceptionally clean and safe.

Q. Why are the prices different for the eco- and standard carpet cleaning?
A. The natural, plant-based cleaning products are usually more expensive then the standard cleaning products. This is the reason for the price differential. We offer both methods of cleaning, and it is up to the client which products to use.

Q. How long does the carpet cleaning process take?
A. The process depends on the size of the area to be cleaned. But generally we can complete an entire carpet at your home within a few hours or within your office after working hours. Of course, with the caveat the size of the area to be cleaned will determined the time required for completion. But do be assure that we are quite efficient with our labour and we are sensitive to your requirements that the process be completed as quickly as possible.

Q. How long will the carpet take to dry?
A. The amount of time required for the carpet to be dried depends on a number of factors, such as the humidity of the house, the exposure to sunlight, the temperature of the home and so forth. Obviously, the less traffic on the carpet will hasten the drying process. In most cases the carpet will be dry in 3 to 6 hours.

Q. Do you move furniture?
A. We do move furniture when it is needed as long as it is not too heavy for a single man to move.

Q. How often should a carpet be cleaned?
A. We recommend that carpets be cleaned at least several times a year in order to preserve their hygienic quality and appearance. Clearly the frequency of cleaning depends on the number of factors, such as whether shoes are worn or not on the carpets, whether there are pets or not, and the number of residents who inhabit the house or populate the office space, among other factors.

Q. Why should I clean my carpets?
A. Invisible to the eye dirty carpets are populated by microscopic organisms, such as dust mites, which causes allergies, disease producing bacteria, foul and unpleasant odours and contaminants which are not conducive to good health. If optimum health is your concern then clean environment in which you live and work should be your top priority.

Q. What stains can be removed by carpet cleaning?
A. There is such a great variety of stains that can damage your carpet, such as wine stains, food, mud, grease, ink, or animal stains that is difficult to give generalizations of how effective our efforts would be to remove stains thoroughly. Our goal is to achieve optimum stain removal without discolouring your carpet or damaging it in any other way. We will not give up until we are assured that we have made our best effort to clean your carpet thoroughly and leave it stain-free.

END OF TENANCY CLEANING

Q. Do I need to be at home when you carry out the cleaning?
A. You don’t need to be at home as long as we have access to your property, as well as access to electricity and water. However, we would like you to be at home upon completion of the service so you can inspect the results and arrange payments.

Q. Do you provide cleaning materials and equipment?
A. We are fully equipped with all necessary cleaning materials and professional equipment. If you however insist on using specific equipment, provided by yourself, it should be safe and in full working order.

Q. Is professional carpet and upholstery cleaning included in the price?
Yes, we offer professional carpet, upholstery and mattress cleaning as part of our end of tenancy clean program. The final price of the tenancy clean is calculated to include carpet and upholstery cleaning. Therefore, you can expect to save up to 40% of the tenancy clean cost.

Q. Is window-cleaning part of the end of tenancy clean?
A. Cleaning of windows from the inside is included in the tenancy clean program. We offer professional outside window cleaning at an extra charge.

Q. What else is NOT included in the end of tenancy clean?
A. Not included in the end of tenancy cleaning are the external areas, e.g. patios, gardens, external staircases, parking spaces, balconies, and terraces. We provide these services are available at extra cost.

Q. Are there any extra charges I have to pay?
Parking fee and congestion charge will be added to your total price if we cannot park our vehicle free of charge servicing your address and if you cannot provide a parking space or a valid parking permit.

Q. How soon after booking can you do end of tenancy at my property?
A. We need at least 3 days to arrange your end of tenancy cleaning. If you book a service with us on a short notice, e.g. for the next day, an extra amount will be added to the final price.

COMMERCIAL CLEAN

Q. Which areas do you define as commercial clean?
A. Offices, factories, banks, show rooms, public houses, church halls, doctors and dental surgeries, schools and colleges, sports clubs, leisure centres, and many more.

Q. Is it only carpets and upholstery commercial clean that you offer?
A. Yes, so far we offer professional carpet and upholstery cleaning.

Q. Do you clean before and/or after working ours, in the weekend, and on holidays?
A. We work outside normal office hours, 24 hours a day, 7 days a week.

Q. Do you offer contractual commercial carpet cleaning?
A. Yes, we do. In fact contractual service will cost less then one off service, as we are able to offer discount.

If you are interested in booking a professional commercial carpet clean call us on
01932 269 968 (for Surrey)
or 0208 0144 1580 (for London & Greater London area)
or 07766 000 845 (24/7)
or book a service online and we will contact you as soon as possible.

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