|
FAQ |
|
Q. What is the difference between eco- and standard carpet cleaning? A. Eco carpet cleaning is an environmentally safe method for cleaning carpets, upholstery, curtains and mattresses. The cleaning products that are applied are 100% natural, plant-based, non-toxic, and biodegradable. They do not contain harmful ingredients, and are as effective as normal detergents and solvents. However, complete stain removal is not always possible without using chemical treatment. That is why we also offer to apply standard treatment to your carpets, if you wish so. Q. Is ECO CARPET CLEANING better then the standard cleaning? A. We prefer and promote eco-cleaning solutions, since they are green solutions, i.e. environmentally-friendly, and safer for human beings and their pets. This is how we understand “better” cleaning. Applying eco-products in cleaning is as effective as the use of standard cleaning products, and will leave your carpets, and upholstery exceptionally clean and safe. Q. Why are the prices different for the eco- and standard carpet cleaning? A. The natural, plant-based cleaning products are usually more expensive then the standard cleaning products. This is the reason for the price differential. We offer both methods of cleaning, and it is up to the client which products to use. Q. How long does the carpet cleaning process take? A. The process depends on the size of the area to be cleaned. But generally we can complete an entire carpet at your home within a few hours or within your office after working hours. Of course, with the caveat the size of the area to be cleaned will determined the time required for completion. But do be assure that we are quite efficient with our labour and we are sensitive to your requirements that the process be completed as quickly as possible. Q. How long will the carpet take to dry? A. The amount of time required for the carpet to be dried depends on a number of factors, such as the humidity of the house, the exposure to sunlight, the temperature of the home and so forth. Obviously, the less traffic on the carpet will hasten the drying process. In most cases the carpet will be dry in 3 to 6 hours. Q. How often should a carpet be cleaned? A. We recommend that carpets be cleaned at least several times a year in order to preserve their hygienic quality and appearance. Clearly the frequency of cleaning depends on the number of factors, such as whether shoes are worn or not on the carpets, whether there are pets or not, and the number of residents who inhabit the house or populate the office space, among other factors. Q. Why should I clean my carpets? A. Invisible to the eye dirty carpets are populated by microscopic organisms, such as dust mites, which causes allergies, disease producing bacteria, foul and unpleasant odours and contaminants which are not conducive to good health. If optimum health is your concern then clean environment in which you live and work should be your top priority. Q. What stains can be removed by carpet cleaning? A. There is such a great variety of stains that can damage your carpet, such as wine stains, food, mud, grease, ink, or animal stains that is difficult to give generalizations of how effective our efforts would be to remove stains thoroughly. Our goal is to achieve optimum stain removal without discolouring your carpet or damaging it in any other way. We will not give up until we are assured that we have made our best effort to clean your carpet thoroughly and leave it stain-free. Q. Are you and your cleaners insured? A. Yes. We carry a full Employers Liability cover of £10,000,000 and Public Liability cover of £1,000,000. Q. What if something damaged when my home is being cleaned? A. Clearly accidents may occur in any human endeavour. However our team approaches every household or office with the highest respect to its contents and we exercise the highest caution and care when carrying out our cleaning task. Should in the course of our work damage may result because of our activity we would bear full responsibility for repairing or renewing the damage that we may have caused. Q. Do I need to be at home during the cleaning process? A. That is your personal decision. Q. Do you work during the weekend? A. Yes, we work 7 days a week. Q. How do I pay for services? A. We would expect partial payment at the commencement of our work and full completion at termination. The preferred method of payment is cash or check. |
|
